IT Help Desk Support - Health Care- Bridgeport
About The Position
At Optimus Health Care, a career is more than a job—it’s an opportunity to make a meaningful difference in the lives of the people and communities we serve. We’re proud of the dedicated professionals who bring compassion, skill, and purpose to their work every day, and we’re always looking for talented individuals who want to grow with us. If you’re looking for a career where your work truly matters, we invite you to explore opportunities with Optimus Health Care. Your career. Your purpose. Our community. We are looking to add a Help Desk Support Level 1 IT customer services oriented professional to our IT team. This is a full-time position, based in the Bridgeport area with responsibilities for multiple sites. This position participates in an on-call rotation. The IT Help Desk Support – Level I provides first line response for users requiring assistance with information technology issues and problems. Duties include responding to requests for technical assistance by phone, email and/or using a helpdesk management system. This position will be responsible for providing IT support in multiple offices. Travel between the various locations is required. After Hours On-call rotation support on a rotation schedule.
Requirements
- Knowledge and ability to configure, upgrade, support Windows clients (11) operating system software, Office M365 suite software applications, including Outlook and Outlook Web Access clients.
- Ability to use Remote Desktop Services such as TeamViewer.
- Proven ability to support and help train end users.
- Effective communication and interpersonal skills.
- Working knowledge of desktop business applications, such as Microsoft Office 201X.
- Working knowledge of TCP/IP networking.
- Working knowledge of firewalls and Virtual Private Networks and related security.
- Working knowledge of telecommunication equipment cellular phones, iPhone, and Android devices.
- Associates degree or equivalent required in IT, Computer Science, or related field.
- Minimum of 1 to 3 years' experience in PC support
- General hands-on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint)
- Strong hands-on knowledge of Windows 11 Operating Systems
- Knowledge of Antivirus and IT Security programs
- Working knowledge of network technologies, relevant software, hardware, and other equipment.
- One to Three (3) years minimum technical experience in similar role.
- Excellent working knowledge of PC Laptop hardware builds.
- Excellent in-depth knowledge of Windows11, Office 365.
- Experience of desk side support.
- Good general networking skills.
- Excellent communication skills
Nice To Haves
- certifications are a plus
Responsibilities
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a helpdesk management system.
- Escalate more involved problems to the appropriate Level 2 and Level 3 support teams.
- Utilize general troubleshooting techniques and knowledge bases provided to diagnose and resolve end user issues.
- Collaborate with Level 2 and 3 Support/Engineering group on server and network service-related issues as they arise.
- Maintain 15+ sites network infrastructure as well as related system security, integrity, and reliability.
- Perform other related duties as required.
Benefits
- Excellent health & welfare benefit options
- Competitive Compensation
- medical, dental, and vision coverage
- retirement benefits
- paid time off and holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
