IT Help Desk Support / System Administrator

Grit PPO•Croton-on-Hudson, NY

10d

About The Position

Grit PPO is seeking a talented and driven individual to join our team as an IT Help Desk Support. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications. As an IT Help Desk Support, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support. To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.

Requirements

Minimum 1-2 years of experience in a help desk or technical support role
Strong knowledge of computer systems, networks, and software applications
Excellent problem-solving and analytical skills
Customer-oriented and committed to providing exceptional support
Strong time management and organizational skills
Effective collaboration with colleagues as a team player
Able to work well under pressure and in a fast-paced environment
Strong attention to detail

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, or related field
IT certifications such as CompTIA A+, Microsoft Certified IT Professional

Responsibilities

Provide technical support and troubleshooting assistance to employees via phone, email, or in person
Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
Install, configure, and update computer systems, software applications, and peripheral devices
Collaborate with the IT team to deploy new software and hardware solutions
Maintain accurate records of technical issues and resolutions in our ticketing system
Assist in the development and implementation of IT policies and procedures
Educate employees on the proper use of computer systems, software applications, and security protocols
Support the onboarding and offboarding processes
Overseeing the Patch Management Process