IT Help Desk Specialist

Riverside Technologies Inc•Riverside, MO

2d•$16 - $19•Onsite

About The Position

The IT Help Desk Specialist provides on-site technical assistance and support for questions and issues involving computer systems, software, and hardware. The role trains users in basic computer-system use, maintains system performance, installs and repairs hardware and software, diagnoses and resolves technical problems, and supports LAN, WAN, and other systems. The specialist responds to customers by email, in person, or by phone and uses systems management tools to monitor events, manage tickets, and help ensure client environments operate optimally. Other related duties may be assigned. The position requires regular, reliable attendance, flexibility to work varying shifts based on customer needs, and travel when required. Some responsibilities may involve driving a company vehicle. The role requires the ability to lift 60 pounds using proper lifting techniques and passing a drug screening and background check. RTI describes its work environment as passionate, creative, and team-centric, serving customers across education, small and midsize businesses, commercial clients, government entities, and other industries.

Requirements

Regular, reliable attendance.
Excellent customer service skills.
Strong verbal communication and problem-solving skills.
Ability to work efficiently within a team.
Valid driver's license and exceptional driving record.
Ability to travel when required.
Ability to lift 60 pounds and use proper lifting techniques.
Must pass a drug screening and background check.
Must be available for varying shifts depending on customers’ needs.

Nice To Haves

A+, Network+, and Security+ certifications are preferred but not required.
One year of experience in a similar role is preferred but not required.
Bilingual ability is a plus.

Responsibilities

Provide on-site technical assistance and support for questions and issues related to computer systems, software, and hardware.
Train computer users on basic computer-system use.
Maintain daily performance of computer systems.
Install, modify, clean up, and repair computer hardware, software, workstations, and servers.
Run diagnostic programs, ask questions to determine the nature of problems, and resolve them.
Resolve technical problems involving LAN, WAN, and other systems.
Respond to customer questions by email, in person, or over the phone.
Use systems management tools to monitor events, manage the ticket system, and help ensure client environments are running optimally.
Perform other related duties as assigned.
Travel when required; some responsibilities may involve driving a company vehicle.