IT Help Desk Specialist

Booz Allen Hamilton • Chantilly, VA

1d • $53,000 - $108,000

About The Position

This position oversees day-to-day operations of the Cellular Services and Clean Tech programs, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. The role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality.

Requirements

• 5+ years of experience in administrative operations, program support, vendor management, or billing, including hands-on invoice processing and reconciliation.
• Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios.
• Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook.
• Experience with ServiceNow.
• Experience with Calero or a comparable wireless expense management system.
• Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration.
• Ability to manage competing priorities and deadlines.
• Bachelor’s degree.

Nice To Haves

• Strong analytical, organizational, and communication skills, including exceptional attention to detail.

Responsibilities

• Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
• Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution.
• Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
• Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
• Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
• Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
• Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
• Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.

Benefits

• Health, life, and disability benefits.
• Financial and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level