IT Help Desk Specialist

Booz Allen Hamilton•Chantilly, VA

15h•$53,000 - $108,000•Onsite

About The Position

This position oversees day-to-day operations of the Cellular Services and Clean Tech programs, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. The role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality. The specialist manages vendor relationships, contracts, service accounts, invoices, procurement, inventory, service requests, and records. The role uses ServiceNow and Calero or a comparable system to support workflow coordination, billing analysis, account administration, spend management, and reporting. It also supports stakeholders, clients, and vendors, and maintains standardized procedures and documentation.

Requirements

5+ years of experience in administrative operations, program support, vendor management, or billing, including hands-on invoice processing and reconciliation.
Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios.
Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook.
Experience with ServiceNow.
Experience with Calero or a comparable wireless expense management system.
Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration.
Ability to manage competing priorities and deadlines.
Bachelor’s degree.

Nice To Haves

Strong analytical, organizational, and communication skills, including exceptional attention to detail.

Responsibilities

Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
Manage vendor relationships, contracts, and service accounts; serve as the primary contact for performance management and issue resolution.
Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.