IT Help Desk

Caine & Weiner • Farmers Branch, TX

8d • $28 - $30 • Hybrid

About The Position

Caine & Weiner is seeking an IT Help Desk Specialist to be the go‑to problem solver in our fast‑paced call center environment. You’ll provide tiers 1 and 2 support, ensuring employees onsite and remote have the tools they need to succeed. From setting up workstations to troubleshooting complex issues, you’ll play a key role in keeping our operations running smoothly. The ideal candidate is based in the Dallas Metroplex and able to travel between our Farmers Branch and Denison locations.

Requirements

• 2+ years of IT Help Desk experience
• Strong knowledge of Windows 10/11 troubleshooting
• Active Directory / Azure experience
• PC hardware repair and basic networking (DHCP/DNS/VPN)
• Microsoft Office 365 expertise
• Excellent communication skills
• CompTIA A+ / Network+ certification or relevant education

Nice To Haves

• RingCentral experience

Responsibilities

• Provide tier 1 & 2 help desk support for onsite and remote employees
• Set up computer workstations and assist with onboarding
• Track IT assets, manage shipping/receiving
• Troubleshoot hardware, software, and networking issues
• Collaborate with higher-level technicians when escalation is needed

Benefits

• Competitive pay
• 401(k) retirement plan
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program & discounts
• Paid time off
• Referral program
• Flexible schedule options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed