IT Help Desk Representative - Summer Student

Acclaim Health•Oakville, ON

8h•Onsite

About The Position

Acclaim Health is seeking one (1) IT Help Desk Representative - Summer Student to work for our IT Department. This is a Full Time position for a period of 8 weeks. As a Full Time student the individual will be expected to work 35 hours/week, Monday to Friday 8:30am - 4:30pm at our Speers Office location.

Requirements

Currently enrolled in, or have completed post-secondary education in an IT-related program
Comfortable providing excellent customer service and support to a large remote employee base as well as onsite support to office staff at all levels.
Strong initiative and ability to work independently
Experience with Microsoft Server Operating Systems; Active Directory & Networking.
Experience with MS Office 365, including Word, Excel, PowerPoint & Outlook.
Experience supporting various Cloud/SaaS software platforms
Knowledge and experience with telecommunications equipment
Valid Ontario driver’s license and Insurance in accordance with the company policy.
Access to a reliable vehicle and willingness to travel within Halton Region
Must be legally eligible to work in Canada

Responsibilities

Provides first line response for users requiring assistance with IT issues (software, hardware, telecommunication, SAAS) via ticketing system including follow ups until resolution achieved
Maintains user accounts including creating as per matrix, changing and deleting as requested
Performs password resets, unlocks and changes for end users
Maintains and supports desktop and laptop computers, tablets, and smart phones
Assists with maintenance of servers, network equipment and other hardware (eg. SMART Boards)
Ensures regular maintenance is provided for all office IT equipment.
Ensures systems are kept up to date, in accordance with patch management policies.
Supports remote access via VPN (Virtual Private Network)
Provides first line support for company intranet.
Assigns and distributes building access cards for staff and other assigned users
Monitors and escalates alerts from antivirus and other IT security systems.
Provides hardware training to staff.
Performs other related duties associated with the department as requested by the Systems Administrator or Director, IT.