IT Help Desk Intern

Brown & Root Industrial Services, LLC • Baton Rouge, LA

5d

About The Position

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Requirements

• May still be acquiring knowledge and skills in own area and higher level skills
• Works with direct supervision/ guidance; accountable for individual results and impact on team.
• Expanding knowledge and skills.
• Applies knowledge/skills to complete a variety of day-to-day activities within own area.
• Responds to customer needs; seeks guidance on issues outside own area.
• Solves problems using standard procedures.
• May still be learning to prioritize and organize own work to meet agreed upon deadlines.
• Works with others to achieve team goals.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Primary job functions do not require exercising independent judgment.
• Typically reports to a supervisor.

Benefits

• 401K plan with company match
• medical
• dental
• vision
• life insurance
• AD&D
• flexible spending account
• disability
• paid time off
• flexible work schedule
• professional training and development

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed