2027 Summer IT Help Desk Intern
About The Position
IMMI is seeking an IT Help Desk Intern to join its team in Westfield, Indiana, for the summer of 2027. The intern will provide customer service and technical support for hardware and software issues in a manufacturing environment, working with the IT team to track data, manage Active Directory and Azure user profiles, and support computer imaging and deployment. The role also involves user-account assistance, Microsoft Office troubleshooting, documenting and escalating issues, installing new technologies, and providing remote support. The position is deadline-oriented and involves multitasking, a fluctuating work schedule, and flexibility during the workday. It requires frequent computer and office-equipment use and interaction with others in person and through phone, electronic, and written communication. Work in the warehouse may involve dirt, dust, noise, varying temperatures, and the use of appropriate personal protective equipment (PPE).
Requirements
- Currently enrolled at an accredited school or university.
- At least 18 years of age.
- Basic understanding of computer hardware and software.
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office applications.
- Team-oriented, with a strong service orientation and excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Ability to sit for prolonged periods while working at a computer.
- Ability to lift up to 50 pounds occasionally.
- Ability to use functional Core Tools.
- Ability to work and interact with others in person and through phone, electronic, and written correspondence; listen effectively; communicate clearly; maintain attention to detail; and perform focused work.
Nice To Haves
- Knowledge of Active Directory and Azure.
- Previous experience in a technical support role.
Responsibilities
- Provide Tier 1 and Tier 2 support for hardware and software issues and resolve them in a timely, effective manner.
- Assist with managing user accounts in Active Directory and Azure.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist with computer imaging and deployment.
- Document resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install new technologies and train end users.
- Provide remote technical support by phone or internet.
- Deliver customer service and communicate effectively with users.
- Assist with the period-end close process, including preparing journal entries and generating and reviewing financial statements.
Benefits
- Employee ownership through an ESOP, providing team members the opportunity to share in the company's success.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
