IT Help Desk I

Angel Of The Winds Casino Resort•Arlington, WA

2d•Onsite

About The Position

Angel of the Winds, the World’s Friendliest Casino Resort, requires all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

Exceptional guest service skills required.
Experience and/or education that enables performance of all aspects of the position.
Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.
Requires entry level knowledge of Microsoft Windows workstation & server environment
Requires the ability to independently perform all of the duties of the position efficiently and effectively.
Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the casino.
Must have strong communication and training skills and be able to communicate technical information to non-technical users.
Work nights, weekends and holidays as required.

Nice To Haves

Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services.
Prefer knowledge of how to assemble and disassemble computer components, including network cabling.

Responsibilities

Support our internal systems via end user support requests
Completes projects/tasks and research as needed by tier II.
Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.
Transport, adjust, clean and install/configure computing and related equipment.
Maintain inventory of all equipment
Provide computer troubleshooting and maintenance.
Communicate with technology users and staff to understand, identify, document, and resolve problems
Responds to user requests for service and determines nature and extent of support needed.
Provides tier 1 support to end users and escalates to tier II if needed.
Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations.
Performs hardware/software upgrades to computer equipment as needed.
Answers and problem solve help desk tickets by email, phone or other forms of communication.
Investigates appropriate areas of potential problems, investigates error messages and determines resolution
Reinstalls program or replaces files that are causing errors.
Trains users in basic and advanced use of hardware and software
Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.
Work nights, weekends and holidays as required.
Performs other duties as assigned.