2026 Plano IT Help Desk High School Summer Internship Program

Liberty Mutual Insurance•Plano, TX

10h

About The Position

Liberty Mutual Global Digital Services is excited to welcome high school students as part of this internship program. Global Digital Services is part of the Central IT Services organization that runs the infrastructure and foundational technology used across all business units and within Corporate Departments. In this intern position, you will respond to incoming requests through an omni channel experience that consists of voice, electronic tickets and live chat to assist Liberty Mutual employees with their IT needs. There is a potential to be aligned with supporting projects as part of an agile team.

Requirements

Good customer service skills
Technical aptitude with PC and mobile device literacy skills
Coding / Developer interest/skills
Good problem-solving skills and decision-making ability
Strong enthusiasm and desire to learn.
Ability to work within a team
Self-motivation and organization skills
Effective listening skills

Responsibilities

Responds to incoming requests and resolve customer problems through an omni channel experience that consists of voice, electronic tickets and live chat.
Supports areas of network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor.
Escalates to or consults with senior staff when solution is unclear.
Reports problems with procedures and makes suggestions for improvements.
Completes assigned project tasks on time.