Help Desk / IT Support Internship
About The Position
As a Help Desk / IT Support Intern, you will gain hands-on experience supporting IT support and Digital Technology and Innovation operations, including service desk functions, asset management, and technical troubleshooting. You will work closely with internal teams to support day-to-day operations and ensure technology systems and processes run efficiently. You will play a meaningful role in supporting internal technology operations while contributing to real-world initiatives that improve user support, system reliability, and asset management processes. This is a 10-week summer internship (June 2 – August 6) requiring 40 hours per week of onsite work in Marietta, Georgia. In this role, you will contribute to operational, technical, and support initiatives that directly impact internal users and business operations.
Requirements
- Pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field
- Strong interest in IT support, help desk operations, or technology systems
- Strong problem-solving skills and attention to detail
- Ability to work both independently and collaboratively in a team environment
- Strong communication skills, including the ability to clearly explain technical concepts
- Willingness to learn, take initiative, and adapt in a fast-paced environment
Nice To Haves
- Familiarity with IT support concepts such as ticketing systems or service desk operations
- Exposure to tools such as Jira, ServiceNow, or similar platforms
- Basic understanding of hardware, software, and networking concepts
- Experience with asset management or inventory tracking
- Exposure to user account management or system administration tasks
Responsibilities
- Work on supporting help desk and IT support operations under the guidance of experienced team members
- Assist with inventory and asset management, including tracking, tagging, and organizing equipment
- Support testing and validation of hardware to ensure proper functionality
- Assist in preparing asset records for tracking systems such as Jira Service Management
- Support office logistics, including equipment movement, shipping, and recovery processes
- Assist with service desk operations, including triaging and assigning tickets
- Provide Tier 1 technical support, including troubleshooting hardware, software, and basic networking issues
- Assist with user account support, including access management and account unlocks
- Support device setup, upgrades, and transitions for internal users
- Assist with maintaining technical documentation and internal processes
- Support administrative tasks such as badge creation and coordination of account setups
- Participate in team meetings and collaborate with cross-functional teams to support technology initiatives
- Prepare summaries, documentation, and updates for internal stakeholders
- Complete a capstone project or final presentation summarizing key contributions, improvements, or learnings from the internship.
Benefits
- Regular mentorship and feedback through 1-on-1 check-ins with your manager
- Opportunity to contribute to real-world technology and operational improvements
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Number of Employees
251-500 employees
