IT Help Desk / Desktop Support
About The Position
At Mayer LLP, we believe in doing law differently â with collaboration, innovation and determination at the core. Founded by a team of experienced, entrepreneurial attorneys, weâve built a firm where client interests come first and teamwork drives results. With a Southwest regional footprint spanning Texas, New Mexico and Arkansas and a breadth of practice areas including corporate & securities, litigation, real estate, tax, labor & employment, healthcare and immigration, we serve clients ranging from start-ups to Fortune 500 companies across industries. If you thrive in a dynamic, growth-minded environment where your contribution directly matters and youâll work alongside skilled professionals focused on achieving business-driven legal solutions, Mayer is where you can make an impact.
Requirements
- 3-5 years of desktop / end-user support experience
- Strong customer service and communication skills
- Self-starter who can work independently with minimal supervision
- Experience with Windows, O365, Active Directory
- Ability to prioritize tasks effectively and manage time in a dynamic environment
- Ability to lift and move IT equipment as needed.
Responsibilities
- Handle onboarding/offboarding, device setup, and user provisioning
- Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
- Support laptops, desktops, printers, mobile devices, and peripherals
- Troubleshoot O365, Teams, and standard business applications
- Test, evaluate and research decisions about new technology for the business
- Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
- Setting up technology for Conference rooms prior to meetings for attorney staff
- Providing excellent customer service for our employees
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
- Follow IT policies, procedures, and security standards
Benefits
- Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
- 10 company holidays + 4 early release days
- 16 PTO days
- Hybrid schedule (3 days/week in office, 2 days/week at home)
- 401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
- Discretionary year end bonus
- Employee referral bonus ($2000 - $4000)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
