IT Help Desk Engineer

Endsight•Napa, CA

2d•$29 - $43•Remote

About The Position

This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise. You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled. But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand. That’s where Endsight comes in. Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters. Purpose--What You'll Do You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works. Your days will include: Providing remote IT support across a variety of systems and platforms Solving complex challenges with patience, curiosity, and a service-first mindset Collaborating closely with teammates to create consistently excellent client experiences Continuously learning new technologies and sharpening your craft Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Requirements

Must have 5 years minimum IT Help Desk
Previous MSP experience Required
Reliable Transportation and Current Driver's license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively, maintaining poise and focus

Nice To Haves

Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
Bachelor's degree (in a related field) or equivalent experience
Strong Networking Skills

Responsibilities

Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience, curiosity, and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft
Heading onsite for hands-on installations, configurations, and troubleshooting as needed