IT Help Desk Coordinator

Avant • Chicago, IL

1d • $55,000 - $67,000 • Hybrid

About The Position

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

Avant makes premier financial solutions accessible to everyday consumers by blending cutting-edge technology, creative analytics, and superior customer service. Since 2012, we've connected over 1.5 million customers to over $7.5 billion in loans and 1 million credit cards, and we’ve cultivated a work culture that we’re incredibly proud of. As we’ve evolved, we’ve maintained our ability to be nimble, to help each other work smarter, and to keep learning and trying new things. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, and Bloomberg, and we've raised over $600 million of equity capital. Visit www.Avant.com for more information, and check out our employee blog to see what it's like to be an Avantee.

Requirements

• Minimum of one year hands-on technical support experience.
• Basic understanding of networking principles.
• Excellent communication and interpersonal skills.
• Proven ability to work independently without direct supervision.
• Physical capability to lift and carry equipment weighing up to 50 lbs.
• Experience with Identity and Access Management (IAM) tools.
• Extensive experience troubleshooting hardware and software.
• Proficiency with both Windows and MacOS operating systems.
• Familiarity with IT inventory management practices and organizational methods.

Nice To Haves

• Prior experience with Google Admin and GSuite application administration preferred.

Responsibilities

• Serve as the initial point of contact for IT support inquiries via Jira and internal communication channels.
• Install, configure, and troubleshoot hardware and software issues.
• Develop, document, and maintain support-related policies and procedures.
• Manage asset tagging and maintain accurate records in inventory management software.
• Perform imaging and re-imaging of laptops and desktop systems.
• Provide user access management, including provisioning and deprovisioning of accounts across various systems and applications.
• Execute additional IT support tasks and projects as assigned by management.
• Flexibility to accommodate varying schedules, including the availability to work overtime as required.

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) match
• Flexible Time Off
• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
• Lunch Allowance (Fooda) and In-office Snacks
• Summer Fridays
• Fun In-Office and Virtual Social Events
• swag

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed