IT Help Desk Coordinator

Edu-Tech Academic Solutions•Exton, PA

7d•Onsite

About The Position

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Help Desk & AV Specialist for a partner PK-8 independent school. This role is the primary point of contact for technology-related issues and helps keep the school's infrastructure stable and secure while providing support to students, faculty, and staff. The position combines daily technical troubleshooting with longer-term planning in support of the school's educational mission. The coordinator provides Tier 1 and 2 support for hardware and software, manages classroom and event-space audiovisual technology, and documents requests and troubleshooting in the help desk ticketing system. The role also assists with network and server administration, manages accounts and permissions, implements security and backup practices, and supports FERPA compliance. Additional work includes maintaining technology inventory and licenses, researching purchases, contributing to long-range technology planning, and preparing user guides and training materials.

Requirements

Bachelor's degree in IT, Computer Science, or a related field, or equivalent professional experience and certifications.
3–5 years of technical support experience.
2+ years of experience in network administration or systems management.
Expertise in ChromeOS, Windows, and macOS.
Knowledge of network technologies, including TCP/IP, VLANs, and Wi-Fi, and cloud suites including Google Workspace and Microsoft 365.
Excellent communication skills and patience when assisting users of all skill levels.
Ability to sit, stand, and walk throughout the school campus for extended periods.
Ability to lift and move equipment up to 40 pounds.
Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.
Completion of required background checks: Pennsylvania Department of Human Services Child Abuse History Clearance, Pennsylvania State Police Request for Criminal Records Check, and Federal Criminal History Record Information (CHRI).
Employment history review is required.

Nice To Haves

Experience in a K–12 educational environment.
Google Workspace Administrator certification.

Responsibilities

Diagnose and resolve hardware and software issues for end users in a timely manner.
Manage and troubleshoot classroom interactive displays, projectors, event-space sound systems, and video conferencing equipment.
Prioritize and document support requests, system configurations, and troubleshooting steps in the help desk ticketing system.
Assist in monitoring and maintaining the school's LAN, WLAN, security, and server environments, including Windows Server and virtualization.
Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
Implement security protocols, including antivirus and content filtering, and ensure regular data backups and FERPA compliance.
Maintain accurate inventories of technology assets, software licenses, and warranties through MDM solutions.
Research and recommend cost-effective hardware and software purchases aligned with the school's technology plan.
Participate in developing the school's long-range technology plan.
Create user guides and training materials.