IT Help Desk Coordinator

Fellows Hawaii • Honolulu, HI

1d

About The Position

A food manufacturing company in Honolulu is seeking a proactive, service-oriented IT Help Desk Coordinator to support daily IT operations, troubleshoot technical issues, and help maintain reliable and secure IT systems across the organization. Reporting to the IT Director, this position provides technical support to employees across departments including Operations, Finance, and Sales. The role suits a hands-on problem solver who enjoys helping users, managing a variety of IT systems, and supporting technology improvements in a fast-paced manufacturing environment. Occasional after-hours support may be required depending on business needs and the nature of technical issues.

Requirements

• Associate or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience supporting Microsoft-based IT environments, including Microsoft 365.
• Hands-on experience troubleshooting computer hardware, software, and network connectivity issues.
• Familiarity with business IT equipment, peripherals, and mobile devices.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent communication and interpersonal skills, with the ability to support employees at all levels of the organization.
• A proactive, collaborative, and detail-oriented approach to work.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Responsibilities

• Provide technical support for desktop and laptop computers, Macs, mobile devices, phones, printers, copiers, and other IT equipment.
• Troubleshoot and resolve hardware, software, network connectivity, and system access issues.
• Support network infrastructure, including firewalls, switches, routers, and wireless access points.
• Maintain and troubleshoot security camera systems, access control systems, Android scanners, tablets, and iPads.
• Respond promptly to IT requests and provide clear, user-friendly technical guidance.
• Perform administrative tasks in Microsoft 365 and other business applications as needed.
• Help maintain a secure, reliable, and efficient IT infrastructure.
• Assist with user accounts, system access, device configuration, and related IT administration.
• Coordinate with IT vendors on ongoing support needs and new technology projects.
• Assist employees with system training and effective use of IT tools.
• Document IT procedures, troubleshooting steps, and standard operating procedures (SOPs).
• Collaborate with the IT Director and internal departments to support IT initiatives and continuous improvement.
• Perform other related duties as assigned.

Benefits

• 401(k) retirement plan with employer contributions
• Medical, dental, and vision insurance
• Life insurance
• Long-term disability insurance
• Paid time off (PTO)
• Employee assistance program (EAP)
• Employee discount
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree