IT Help Desk Associate
Mitchell Companies•Gulfport, MS
•$0 - $49,400•Hybrid
About The Position
The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests. This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.
Requirements
- 1–3 years of experience in an IT support or help desk role
- Associates degree with technical focus
- Basic knowledge of: Windows operating systems, Microsoft 365 / Office applications, Active Directory (user account management, password resets)
- Strong troubleshooting and problem-solving skills
- Ability to communicate technical information in simple, clear terms
- Organized and able to manage multiple requests at once
- Customer-service mindset and ability to work with colleagues at all levels
Nice To Haves
- Experience with ticketing systems, such as Spiceworks
- Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
- Experience supporting hourly or field-based workforces
Responsibilities
- Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
- Troubleshoot and resolve common issues related to: Workstations, laptops, and mobile devices, Password resets and account access, Email, printers, and basic network connectivity, Standard business applications (e.g., Microsoft Office, ADP access, etc.)
- Log, track, and update all support requests in the ticketing system
- Ensure timely response and resolution in line with service expectations
- Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
- Set up and configure new hire equipment (computers, accounts, system access)
- Support onboarding and offboarding processes (account creation, access removal, equipment handling)
- Maintain and organize IT equipment inventory
- Assist with basic system updates, patches, and routine maintenance tasks
- Provide clear, user-friendly guidance to employees with varying levels of technical experience
- Follow established IT policies, security protocols, and documentation standards
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
