IT Help Desk Associate

CARCHEX • Cockeysville, MD

1d • $22 - $26 • Onsite

About The Position

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.

Requirements

• Bachelor’s Degree or equivalent work experience
• A minimum of 1 year Help Desk experience
• Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).
• Hands-on experience with both hardware and software troubleshooting
• Strong communication skills and the ability to work with different levels of employees.
• Strong problem solving and analytical skills.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Responsibilities

• Oversee daily end user system operation to address and resolve technical issues
• Provide technical support to troubleshoot hardware and software issues
• Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
• Assist IT team with employee help desk tickets
• Maintain detailed documentation of all user requests and the steps taken for resolution.
• Perform various tasks as requested by the IT team
• Learn new support technology as required
• Triage issues and escalate to management as needed.
• Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
• Perform IT audits covering user account, licensing, hardware inventory etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level