IT Help Desk

South Central Family Health Cent•Los Angeles, CA

3d•$23 - $24•Onsite

About The Position

South Central Family Health Center is seeking a dynamic and experienced Information System Technician I to join their team. This role is crucial for maintaining and supporting the organization's IT infrastructure, ensuring smooth operations for over 200 users across 10 clinics. The ideal candidate will thrive in a fast-paced, caring, and compassionate environment and contribute to the mission of improving the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive healthcare and education.

Requirements

High School Diploma or equivalent required
Cisco Certified Network Associate (CCNA)
Certified Network System Administrator
CompTIA Network+ Certification
Must have minimum 2-year experience in related field
Good written, oral, and customer service skills
Excellent interpersonal, organizational, and project management skills
Highly organized and works effectively with other IT team members

Responsibilities

Administers systems and servers related to organization LAN and WAN (e.g. email system, accounts, print queue, workstation ID, IP assignments, office computers, etc.) for the purpose of ensuring availability of services to authorized users
Assesses malfunctions of hardware and/or software applications (server or local machine resident) for the purpose of determining appropriate actions to maintain computer operations
Assists in the selection and installation of computers and network equipment for the purpose of meeting the technology needs of the organization
Installs computer equipment, network (client and server) software, and hardware on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and software
Procures equipment, supplies, and materials for the purpose of maintaining the availability of required items and completing jobs efficiently
Utilize ticket tracking system to track time and communication for all activities
Work closely with and escalate issues as necessary to senior IT staff and Supervisor as appropriate.
Provide problem resolution and support for end users and IT team members
Prioritize second-level support calls and troubleshoot, analyze, and resolve when possible.
On-site field support & service as needed
Monitor critical systems and functions utilizing RMM and other tools as directed
Assist with documentation of network diagrams, basic PC checklists, etc., as assigned