IT Help Desk Associate

Worldlink•Frisco, TX

2d•Onsite

About The Position

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you. For more information about our craft, visit https://worldlink-us.com.

Requirements

2+ years of related experience preferred.
Bachelor’s Degree in Information Systems or equivalent experience.
Experience in the field or in a related area is helpful.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end-to-end API integrations is preferred.
Industry Certifications such as MCSE, MCP, A+ or N+ is preferred.
Self-motivated individual with the ability to thrive in a team-based or independent environment.
Detail-oriented with strong organization skills.
Ability to work in a fast-paced environment.
Limited supervision and the exercise of discretion.
Strong customer service skills, both verbal and written.
Effective critical thinking, and problem-solving abilities.
Ability to systematically troubleshoot complex problems.
Ability to adapt to change and work independently.
Familiar with all operating systems and knowledgeable in Microsoft Office products.
Mechanically inclined.
Thirst for knowledge and growth.

Nice To Haves

Strong proficiency in Python and modern scripting frameworks to engineer automated pipelines and end-to-end API integrations is preferred.
Industry Certifications such as MCSE, MCP, A+ or N+ is preferred.

Responsibilities

Documenting diagnostic procedures and solutions in ticketing systems to track and manage support requests.
Troubleshooting and resolving technical issues with computers, software, and hardware, either remotely or in person.
Installing, configuring, and maintaining software and hardware, including operating systems and enterprise applications.
Managing network configurations and assisting with connectivity issues.
Utilize scripting and methods for Report Generation.
Assist with employee onboarding by setting up workstations, configuring software, and managing IT inventory.
Assist with employee termination procedures.
Providing user training and guidance on new software, hardware, or IT policies.
Escalating complex issues to IT Director when necessary.
Provide assistance to meet facility requirements.
Coordination of facility contractors.
Assist in the setup of desks and other work environments.
Ensure maintenance schedules are met.