WS - IT Help Desk Assistant Level II
University of Pikeville•Pikeville, KY
•Onsite
About The Position
Work at the IT Helpdesk to gain advanced experience in troubleshooting, customer service, and professional communication. Ideal for students interested in further developing practical technical support skills and leadership abilities.
Requirements
- Intermediate experience
- Communication skills
- Teamwork skills
- Professionalism
- Critical Thinking skills
- Technology skills
- Basic computer knowledge
- Microsoft Word and Excel
- Troubleshooting hardware and software
Nice To Haves
- Professionalism
- patience
- people-first attitude
- willingness to learn customer service skills and new technologies
- strong active listening abilities
- attention to detail
- organizational skills
- time management
- written & verbal communication
- team orientation
- PowerPoint
- Social Media and New Technology
Responsibilities
- Work a helpdesk ticket queue.
- Respond, effectively communicate, and resolve issues in a timely manner.
- Assist student body with utilizing provided IT resources.
- Deploy, implement, and maintain endpoint devices for faculty, staff, and students.
- Ability to work independently and function in a team environment.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
