IT Help Desk Analyst (Onsite)
About The Position
Warp Speed Holdings is seeking a Help Desk Analyst to join our IT team in San Diego. This role provides frontline technical support to employees across the Family of Companies, including users in multiple offices and remote locations. The Help Desk Analyst will be responsible for troubleshooting hardware, software, user access, Microsoft 365, endpoint devices, and business system issues. This role requires strong communication skills, attention to detail, and the ability to provide professional support in a fast-paced environment where priorities can shift throughout the day. The ideal candidate is dependable, responsive, organized, and service driven. This person should be comfortable working with users at all levels of the organization and able to explain technical issues in a clear, simple, and professional way.
Requirements
- 1+ years of experience in IT support, help desk, desktop support, or similar technical support role.
- Working knowledge of Windows operating systems and common troubleshooting practices.
- Experience supporting or administering Microsoft 365 / Office 365 environments.
- Basic knowledge of system administration tasks such as account creation, password resets, access updates, and user support.
- Ability to troubleshoot common computer, peripheral, software, and connectivity issues.
- Experience using helpdesk software, service request management tools, or ticketing systems.
- Strong written and verbal communication skills.
- Ability to explain technical issues in a clear, professional, and user-friendly manner.
- Strong organizational skills with the ability to manage multiple priorities, follow documented processes, and meet deadlines.
- Ability to work independently with limited supervision while supporting users in multiple locations.
- Strong customer-service mindset and commitment to supporting employees with patience, professionalism, and urgency.
Nice To Haves
- Experience supporting users in a multi-office or remote work environment.
- Experience with Salesforce administration or user support.
- Experience with Encompass or other business-critical systems.
- macOS support experience.
- Experience with endpoint protection, antivirus, encryption tools, and device inventory systems.
- Basic ability to create reports using available data fields in business systems.
- Forward-looking mindset with experience using AI-enabled tools, automation platforms, or modern workflow technology to improve efficiency, troubleshooting issues, and support day-to-day business operations.
Responsibilities
- Provide day-to-day technical support for employees across multiple companies and office locations by phone, email, chat, and ticketing systems.
- Respond to and resolve a high volume of help desk tickets related to hardware, software, user access, business applications, and endpoint devices.
- Install, test, maintain, troubleshoot, and repair computers, peripherals, and related equipment.
- Perform software installation, updates, configuration, and troubleshooting on Windows-based devices.
- Assist with workstation setup, equipment deployment, replacements, and user onboarding/offboarding support.
- Support basic administration of critical business systems, including account setup, password resets, access changes, and general user support.
- Maintain accurate inventory records, equipment documentation, and support notes.
- Monitor system availability and assist with recovery efforts by following established IT procedures.
- Document support activity clearly and accurately within the ticketing system.
- Escalate issues when needed while maintaining clear communication with users and IT team members.
- Support IT operational processes with consistency, attention to detail, and a strong focus on customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
