IT Help Desk Analyst - Intermediate

BHS•Kentucky - Work from Home, KY

22h•Remote

About The Position

Baptist Health is looking for an IT Help Desk Analyst - Intermediate to join their team. This is a remote work position that requires residency in KY or IN. The IT Help Desk Analyst will provide tier one and two support of systems, hardware, and network for the user base. The primary focus of this role is end-user support via phone and electronic submission.

Requirements

Associate’s degree or one-year direct experience.
Appropriate certification or licensure (if applicable) required.
Strong analytical skills for problem-solving
Self-starter, quick learner, taking ownership of issues, dependable/reliable and ability to retain information quickly and accurately in a very fast paced environment
1+ years Customer Service experience and ability to work with customers to resolve issues over the phone.
Proficiency in Microsoft Office applications, email, Internet Explorer and Microsoft operations systems

Nice To Haves

Help Desk/Service Desk experience desired
Hospital/clinical background a plus
Experience troubleshooting Systems Integration issues
Knowledge of ITIL methodology
Understanding or familiarity with HIPAA regulations
Previous healthcare IT experience preferred

Responsibilities

Provide exceptional customer service over the phone with the goal of first call resolution.
Partner with technicians and staff to obtain resolutions to complex technical issues.
Create and update documentation of issues and resolutions.
Keep up with application and system changes in our environment that may impact users.