Help Desk Analyst

TEKsystems • Austin, TX

3d • $23 - $24 • Hybrid

About The Position

Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is perfect for someone who thrives on collaboration, clear communication, and making a visible impact on day‑to‑day operations.

Requirements

• 1+ year of Help Desk or Service Desk experience
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
• Proven troubleshooting skills with the ability to clearly explain solutions to non‑technical users

Responsibilities

• Deliver high‑quality technical support via phone, email, and chat
• Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications
• Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution
• Triage, prioritize, and escalate high‑impact incidents appropriately
• Partner with leadership on process improvements and documentation
• Assist with small technical projects as needed
• Translate complex technical issues into clear, easy‑to‑understand guidance for end users

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed