IT Help Desk Administrator II - III

Span Construction & Engineering•Madera, CA

11d•Onsite

About The Position

The IT Help Desk Administrator II is responsible for the upkeep, configuration, and reliable operations of computer systems and mobility items (e.g., phones, tablets, and unmanned aircraft). The IT Administrator II seeks to ensure that the uptime, performance, resources, and security of the computers and software programs they manage meet the needs of the users, without exceeding a set budget when doing so. This position helps provide company-wide support to employees located both in-house and remotely, focusing on areas of computer operations, user and desktop support (hardware and software), help desk, and data management. As a part of the IT Team, the IT Administrator II provides necessary technical and clerical support and helps to ensure that the company runs smoothly by resolving problems and maintaining our network, software, and computer equipment. Additionally, the IT Administrator II works in a dynamic, ever-changing, fast-paced environment and provides a high level of internal customer service. The IT Help Desk Administrator III assumes the duties and responsibilities of the IT Manager when the IT Manager and Director of IT are on extended absences simultaneously. This position is responsible for maintaining technical systems used by the Company to ensure all Employee Owners have the technology they need to complete their work, which includes managing oversight of Company applications, including (but not limited to) Smartsheet, BIM360, SPANConnect, Expensify, Citrix, Procore, and various Microsoft products. The incumbent will provide user support when needed and assist with maintaining backend-level support to keep systems running and grant user access to project files. Additionally, the IT Administrator III works in a dynamic, ever-changing, fast-paced environment and provides a high level of internal customer service.

Requirements

High school graduate or equivalent
2+ years of IT related experience (for Administrator II)
4+ years of information technology experience (for Administrator III)
Proficient in Microsoft applications (Word, Excel, Windows, etc.)
Basic troubleshooting computer skills
Basic network concepts
Ability and willingness to obtain CompTIA certification (Basic Computer Understanding and History) within the first year of employment (Training and testing fees paid for by Company)
Ability and willingness to obtain the Microsoft 365 Certified Fundamentals certification within the first year of employment (Training and testing fees paid for by Company)
Must be able to receive instruction and supervision.
Knowledge of a variety of hardware as well as software and operating systems.
Exposure to laws and regulations related to information technology compliance (for Administrator III)

Nice To Haves

Microsoft 365 Certified: Administrator Expert within three years of start of employment
CompTIA Security+ Certification (Cybersecurity) within three years of start of employment.

Responsibilities

Prioritizes safety as the utmost importance, even before production, and promotes a team culture that makes safety the primary focus for all employees at all times.
Adheres to safety procedures in accordance with OSHA safety policies and regulations.
Fully understands and shares a passion for the Company’s core values, vision, mission, and objectives.
Builds and maintains strong relationships as trusted advisors to our Employee Owners.
Responsible for maintaining technical systems used by the Company to ensure all Employee Owners have the technology they need to complete their work, which includes managing oversight of Company applications, including (but not limited to) Smartsheet, BIM360, SPANConnect, Expensify, Citrix, Procore, and various Microsoft products.
Provide user support when needed and assist with maintaining backend-level support to keep systems running and grant user access to project files.