IT Hardware Technician

City of Garland•Wilmington Manor, DE

2d•Onsite

About The Position

The Hardware Technician provides technical support for Windows desktops, laptops, iOS mobile devices, and related equipment while managing technology inventory. Responsibilities include configuring and deploying devices; receiving and fulfilling equipment requests; maintaining accurate asset records; and securely decommissioning equipment. This position supports reliable technology services and timely equipment availability for City departments.

Requirements

High School Diploma or General Equivalency Diploma (GED)
3 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Working knowledge of Windows desktops and laptops, iOS mobile devices, peripherals, and accessories.
Use ticketing, endpoint management, and asset tracking systems to document work and maintain reliable records.
Communicate technical information clearly and provide courteous service to employees, City departments, vendors, and repair providers.
Knowledge of inventory control, asset tracking, receiving, storage, order fulfillment, and inventory audits.
Understanding of operating system installation, application deployment, software updates, and endpoint management tools.
Valid Class C Texas driver's license

Nice To Haves

Six months to 1 year advanced study in computer, accounting or inventory training
1-3 years experience in warehouse and computer inventory

Responsibilities

Set up, configure, deploy, and replace devices, peripherals, and accessories for daily operations and replacement or expansion projects.
Install operating systems and approved applications, apply updates, and verify device functionality before returning equipment to users.
Enroll and manage devices using the organization’s endpoint management tools.
Document work in the ticketing system, communicate progress to users, and escalate issues when needed.
Receive equipment and supply deliveries, verify accuracy against orders, inspect for damage, and report discrepancies.
Maintain accurate asset and inventory records, including equipment assignments, stock levels, warranties, and disposal status.
Conduct regularly scheduled inventory audits and reporting to verify record accuracy and resolve discrepancies.
Inspect and verify equipment returned to the warehouse, update its status, and restock items suitable for reuse.
Prioritize and fulfill equipment and supply orders for daily operations and replacement or expansion projects.
Process incoming and outgoing material requests for City departments and provide guidance on inventory availability and equipment needs.
Initiate decommissioning of outdated or unneeded equipment, securely wipe stored data, and coordinate appropriate salvage, recycling, or disposal.
Follow organizational security procedures for device access, data handling, backups, and equipment disposal.
Identify recurring technical or inventory issues and recommend improvements to device setup, support, and warehouse procedures.