Manager, IT Hardware & Infrastructure

Fairfax Radiology Centers (FRC), LLC•Fairfax, VA

18h•$130,500 - $159,500•Hybrid

About The Position

Lead the technology infrastructure that keeps patient care connected across Fairfax Radiology Centers. At Fairfax Radiology Centers (FRC), technology plays an essential role in nearly every aspect of patient care—from the workstations and diagnostic monitors our radiologists rely on to the networks, servers, communications tools, and hardware that connect our imaging centers. We are seeking an experienced Manager, IT Hardware & Infrastructure, who combines strong technical expertise with hands-on leadership and a commitment to exceptional customer service. In this role, you’ll lead the team responsible for the hardware and infrastructure that keep FRC’s clinical and business operations connected, reliable, and running smoothly. This is an opportunity for an IT leader who enjoys both leading people and staying close to the technology—someone who is equally comfortable managing a team and major infrastructure projects, supporting a radiologist with an urgent technology need, evaluating hardware solutions, or helping prepare the IT infrastructure for a new imaging center.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or a related field with 5 years of IT management experience preferred, OR approximately 10 years of IT management experience; an equivalent combination of education and experience will be considered
Strong knowledge of IT infrastructure, hardware components, networking, desktop systems, servers, security, and related technologies
Demonstrated experience leading IT staff and managing service delivery
Experience supporting users and technology across multiple geographic locations
Strong project management, organizational, and problem-solving skills
Excellent customer service skills with the ability to support both technical and non-technical users
Strong verbal and written communication skills
Ability to work effectively in a hybrid environment and travel to FRC imaging centers and offices as needed
Healthcare IT experience preferred; radiology experience is a plus
Experience with RIS, PACS, diagnostic imaging technology, or other healthcare information systems is highly valued
Ability to travel among FRC locations
Ability to transport equipment weighing up to 50 pounds
Ability to access computers and technology equipment located under desks, on shelving, and within IT storage and server rooms
Participate in after-hours on-call support

Nice To Haves

Radiology experience is a plus
Experience with RIS, PACS, diagnostic imaging technology, or other healthcare information systems is highly valued

Responsibilities

Oversee the hardware and infrastructure supporting FRC’s clinical and business operations
Provide support for workstations, diagnostic monitors and any of the hardware that supports our teams. This could include RIS, PACS, PowerScribe, VPN, networking, servers, firewalls, wireless networks, printers, fax systems, physician portals, email, and related systems
Oversee service and support requests for IT hardware needs, ensuring timely assignment, follow-through, and resolution
Support software installations and upgrades to ensure successful implementation and integration while minimizing disruption to operations
Help maintain the reliability and security of systems used to store and communicate protected health information in accordance with HIPAA and other applicable requirements
Support the communication technologies used throughout the organization, including telephone systems, network connectivity, email, websites, fax systems, and messaging applications
Recruit, train, supervise, and provide ongoing direction to assigned IT staff
Establish priorities and delegate service requests, projects, and assignments
Provide performance feedback, annual evaluations, coaching, and performance management
Manage time and attendance for assigned team members
Foster a responsive, accountable, and customer-focused IT support environment
Communicate department activities, priorities, and urgent issues to the Chief Information Officer
Provide direct technology support to FRC radiologists when needed
Ensure effective IT support across a geographically diverse network of imaging centers and offices
Troubleshoot and help resolve urgent hardware, connectivity, and infrastructure issues
Travel to FRC locations as needed to provide on-site support and guidance
Communicate technology updates and issues clearly to internal partners and stakeholders
Participate in after-hours on-call support
Participate in technology projects, project management, and change-control processes
Develop and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to evaluate IT service and performance
Track project progress and provide appropriate reporting and updates
Identify trends and opportunities to improve technology, workflows, service, and organizational performance
Stay current on developments in healthcare, radiology, office, and infrastructure technology and recommend appropriate upgrades or replacements
Contribute to IT policies, procedures, operational reporting, strategic planning, and continuous quality improvement
Coordinate hardware selection and support with internal partners and vendors
Partner with Procurement to evaluate solutions and negotiate competitive hardware pricing
Participate in departmental and organizational budgeting
Review and approve IT hardware-related invoices
Support construction and renovation projects, providing guidance for cabling, PCs, printers, phones, networking, and other IT infrastructure needs
Plan for technology replacements and upgrades to support current operations and future organizational needs