IT Hardware Technician

Potter Global Technologies • Hazelwood, MO

4d • $21 - $27 • Onsite

About The Position

Potter Global Technologies is hiring an IT Hardware Technician to support its third-shift manufacturing environment at the Hazelwood, Missouri manufacturing facility. The technician will address overnight issues that affect manufacturing operations, monitor the Help Desk to support users across other business units, and work with team members to build and maintain equipment used across North America. The role supports standard and industrial-style Windows computers and works independently with accountability in a manufacturing setting.

Requirements

• At least 3 years of experience supporting desktops and laptops.
• Demonstrated understanding of Windows 10 and Windows 11.
• Strong verbal and written communication skills.
• Proactive time management and ability to work on multiple projects at different points in the product development cycle.
• Ability to act with urgency and take initiative.
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Proficiency in Microsoft Office Suite.
• Hardware troubleshooting experience.
• Basic application troubleshooting skills.
• Knowledge of desktop and laptop imaging technologies.
• Basic network troubleshooting skills.
• Integrity, professionalism, and ability to maintain confidentiality.
• Willingness to continue growing and developing cybersecurity skills.

Nice To Haves

• CompTIA A+ Certification.

Responsibilities

• Provide hardware support and troubleshooting for standard and industrial-style Windows-based computers.
• Work alongside the Help Desk on system monitoring and troubleshooting, including support for users across other business units.
• Apply Windows patches and hardware drivers to keep systems updated and stable.
• Troubleshoot printer issues and support reliable device performance.
• Work independently to address issues affecting manufacturing operations during the overnight shift.
• Work with team members to build and maintain equipment used across North America.
• Take on additional responsibilities as needed to support team goals and project milestones.

Benefits

• Employee Ownership Program.
• Competitive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and holidays.
• Continuous learning and development opportunities.
• Financial wellness programs, including complimentary Certified Financial Planner sessions.
• Recognition programs celebrating individual and team achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed