IT Hardware Repair Technician

First Cash•Fort Worth, TX

8d•Onsite

About The Position

FirstCash is hiring an IT Hardware Repair Technician for its Corporate IT team at the Fort Worth Corporate Office. This full-time, onsite role repairs and prepares technology equipment used throughout the nationwide store network, including laptops, desktops, printers, tablets, phones, networking equipment, and point-of-sale (POS) hardware. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, and pay is $19.00–$20.00 per hour, depending on experience. The technician diagnoses, repairs, configures, tests, reconditions, and deploys equipment. The role also includes documentation, warranty claims, order fulfillment, shipping and receiving, inventory management, and asset tracking. Physical work includes frequent use of hand tools and handling equipment weighing up to 40 pounds in a warehouse-style environment.

Requirements

A+ Certification.
At least 6 months of hands-on computer or hardware repair experience.
Strong understanding of hardware troubleshooting and electronic diagnostics.
Experience repairing devices such as laptops, desktops, printers, tablets, phones, networking equipment, or POS devices.
Ability to read and follow technical repair documentation.
Strong attention to detail and commitment to quality.
Ability to work independently and manage multiple priorities.
Excellent communication and organizational skills.
Valid driver's license and reliable transportation.

Nice To Haves

Associate degree or technical training.
Experience with device imaging and deployment.
Experience with inventory management or asset tracking systems.
Experience in a repair center, refurbishment center, electronics repair shop, or IT support environment.
Experience supporting retail technology or POS systems.

Responsibilities

Diagnose, troubleshoot, and repair IT and POS equipment.
Replace defective hardware components, including screens, batteries, printers, networking devices, and other equipment.
Configure and deploy laptops, desktops, tablets, phones, and printers.
Install software and complete domain joins for Windows, Apple, and Android devices.
Perform device testing, burn-in procedures, and quality validation.
Recondition and refurbish equipment for redeployment.
Create and maintain technical documentation and configuration guides.
Submit hardware warranty claims and track repairs.
Support shipping, receiving, and equipment deployment activities.
Fulfill work orders and prepare equipment shipments using UPS and FedEx systems.
Maintain inventory records, perform cycle counts, and support asset tracking efforts.
Participate in a rotating logistics function, including shipping, receiving, and inventory management responsibilities.