IT Hardware/Facilities Technician
About The Position
Blake’s Orchard & Cider Mill is seeking a Part-Time IT Technician for their Armada, MI location. This is a hands-on generalist role focused on help desk tickets, facility hardware, and business software support. The position is approximately 20 hours per week, with coverage needed primarily during peak seasons (summer and fall), and hours may flex down in winter and spring. The ideal candidate enjoys variety, solving problems, and working in a dynamic environment. The IT team supports a wide range of users and facilities, from corporate offices to packhouse operations and retail locations.
Requirements
- 1–3 years of hands-on IT support experience — help desk, MSP, internal IT, or equivalent.
- Solid working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID basics.
- Comfortable with networking fundamentals: DHCP, DNS, basic VLANs, Wi-Fi troubleshooting.
- Strong customer service skills — patient, clear communicator, follows through.
- Ability to lift up to 40 lbs, work on ladders, and move between sites as needed.
- Valid driver’s license and reliable transportation for travel between Blake Farms locations.
- Must reside within 30 minutes of Armada, MI — this is an on-site role with occasional after-hours response needs.
- Authorized to work in the U.S.
Nice To Haves
- CompTIA A+, Network+, or similar certifications.
- Experience with Freshservice or another ticketing system.
- Familiarity with point-of-sale, label printer, or warehouse and packhouse hardware.
- Background in retail, food and beverage, manufacturing, or agribusiness IT.
- Basic scripting or automation skills (PowerShell, etc.).
Responsibilities
- Respond to Tier 1 and Tier 2 tickets in Freshservice, including accounts, access, hardware, printing, AV, and general "how do I…" questions.
- Provision, image, and deploy laptops, desktops, mobile devices, and peripherals.
- Support Microsoft 365, SharePoint, Teams, and standard productivity tools.
- Handle user onboarding and offboarding tasks: account setup, equipment, and access.
- Document fixes and update knowledge base articles for recurring issues.
- Support and troubleshoot business software across Blake Farms, including point-of-sale, e-commerce, inventory, ticketing, accounting, scheduling, label and printing software, and other line-of-business tools.
- Assist users with setup, configuration, account access, and day-to-day application questions.
- Coordinate with software vendors on support tickets, license management, and escalations.
- Help with software updates, basic integrations, and routine checks that keep applications running smoothly.
- Support on-site IT infrastructure: switches, access points, printers, scales, scanners, label printers, packhouse and retail hardware.
- Troubleshoot connectivity, hardware, and peripheral issues across multiple Blake Farms locations.
- Assist with cabling, rack work, and equipment installs and moves as needed.
- Perform routine checks on networking, point-of-sale, and operational tech.
- Keep tickets, asset records, and documentation accurate and current.
- Escalate appropriately and coordinate with external IT vendors on overlay support.
- Identify recurring problems and bring forward practical improvements.
Benefits
- Competitive hourly rate based on experience
- Employee discount on Blake Farms products
- Culture of a family business
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
