IT Hardware Technician

ER2•Phoenix, AZ

8h•Onsite

About The Position

At ER2, we desire to grow a sustainable company that provides opportunities for individuals to continuously improve. WHO WE ARE ER2 helps organizations with technology deployment, equipment management, and zero-waste IT disposal solutions while helping reduce the digital divide through technology donation initiatives. Our core values are: Constantly Improving Acting in Humility Living a Life of Servanthood Relentlessly Pursuing Excellence At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are willing to serve others and continuously improve. We value teammates who step in where needed, support one another, and take pride in balancing people support with operational excellence. We also aim to create opportunities for individuals to learn, develop, and grow both professionally and personally. THE OPPORTUNITY ER2 is seeking a hands-on IT Hardware Configuration & Refurbishment Technician to support device deployment, testing, repair, and refurbishment operations. This role plays an important part in helping extend the life of technology through responsible IT asset management and redeployment. We’re looking for someone who enjoys problem-solving, working with technology, and taking pride in producing high-quality work in a fast-paced team environment. Schedule: Monday – Friday | 8:00 AM – 5:00 PM Compensation: $21–$25/hour DOE Reports To: Director of ITAM

Requirements

2+ years of experience in IT hardware configuration, repair, or refurbishment preferred
Familiarity with Windows and Mac operating systems
Basic to intermediate understanding of IT asset management processes
Comfortable working with computer hardware components and installations
Strong troubleshooting and problem-solving skills
Excellent attention to detail and organizational skills
Ability to work both independently and as part of a team
Strong communication and time management skills
Legally authorized to work in the United States
Ability to read, write, and communicate effectively in English
Ability to pass a drug screening
Ability to pass a background screening with no convictions related to theft or cybercrime

Nice To Haves

CompTIA A+ preferred but not required.
Experience with automated deployment tools such as Autopilot is a plus

Responsibilities

Configure, provision, and deploy laptops, desktops, and other IT equipment
Utilize IT Asset Management (ITAM) systems and deployment tools such as Autopilot
Complete custom device builds and ensure proper asset tagging and labeling
Test, diagnose, reimage, refurbish, and repair returned equipment
Perform hardware upgrades and component replacements as needed
Clean, sanitize, package, and prepare equipment for redeployment
Verify configured and refurbished devices meet company and client standards
Maintain accurate records of repairs, RMAs, warranty claims, and asset activity
Assist with inventory organization and spare parts tracking
Troubleshoot hardware and software issues
Collaborate with operations, inventory, and project teams to coordinate workflow
Assist with onboarding and training new technicians as needed
Follow data security, asset handling, and electronic waste disposal procedures
Identify opportunities to improve processes, efficiency, and workflow organization
Stay current on relevant tools, technologies, and best practices