IT Generalist

VDS Consulting Group•New Orleans, LA

8d•$65,000 - $90,000•Onsite

About The Position

The IT Generalist is the hands-on, front-line technology resource for the Company’s facility. Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR-controlled aerospace manufacturing environment. It is an excellent opportunity for a versatile IT professional who enjoys solving a wide range of problems and growing with a fast-scaling aerospace and defense company.

Requirements

Associate’s degree, technical certification, or equivalent experience in IT.
2+ years of help-desk or desktop-support experience.
Working knowledge of Windows, Microsoft 365, and basic networking.
Strong customer-service orientation and troubleshooting skills.
Ability to work on-site and lift / move standard IT equipment.
Must be a "U.S. Person" as defined under 22 CFR §120.62 (U.S. citizen, lawful permanent resident, or protected individual).

Nice To Haves

CompTIA A+, Network+, or Security+ certification.
Experience in a manufacturing or regulated (ITAR/defense) environment.
Exposure to cybersecurity compliance practices.

Responsibilities

Provide first- and second-level support for desktops, laptops, mobile devices, printers, AV, and software.
Image, deploy, and maintain end-user hardware; manage user onboarding and offboarding.
Administer user accounts, permissions, and email within Active Directory / Entra ID and Microsoft 365.
Troubleshoot network connectivity, basic server, and peripheral issues; escalate as needed.
Support cybersecurity hygiene—patching, endpoint protection, MFA, and access controls—per NIST 800-171 / CMMC practices.
Maintain IT asset inventory, documentation, and the support ticket queue.
Assist with conference-room, shop-floor, and lab technology setups.