IT Generalist III

University of Florida•Jacksonville, FL

69d•Hybrid

About The Position

UF Information Technology (UFIT) is currently seeking an intermediate level IT Generalist III to join Infrastructure and Communication Technology (ICT), a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. As part of ICT, you will support and maintain moderately complex network systems and provide both A/V and end user support. As part of the UFIT Field Operations Support team, you will be a member of the team that supports network, devices, classrooms and other technologies at the UF Jacksonville campus and its surrounding areas. This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment. This position is on a rotating schedule that will require some nights and weekends.

Requirements

Bachelor's degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience.
Valid driver's license.

Nice To Haves

CCNA Certification or equivalent
CompTIA A+, Network+, or equivalent certification
Knowledge of physical network infrastructure and components
Desktop, laptop, A/V or classroom support experience
Proven experience in providing technical support for video management and streaming platforms, including troubleshooting and resolving technical issues. Familiarity with video-related technologies is an advantage
Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs

Responsibilities

Responsible for troubleshooting and resolving moderate complex network issues
Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement
Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations.
Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings
There is a special emphasis on statewide WAN including IFAS and Wall-Plate building networks. Other network segments include the campus building LANs, campus wireless access, campus core network, and external WAN connections
Installing and moving computers, printers, and other end user technology devices, including installing designated system images and application software
Understanding of various current OS environments, Active Directory, and cloud services
Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox and other software used across campus
Install and configure complex audio-visual and IT hardware in supported spaces
Manage Zoom Rooms, Crestron XIO, Scheduling panels, EMS scheduling, public computers, and other Audio-Visual and Information Technology (AV/IT) related hardware and software
Support & troubleshoot classroom and A/V technologies in the Jacksonville campus to ensure class lectures go unhindered.