IT Systems Generalist

Coder
Remote

About The Position

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped. You'll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.

Requirements

  • Have 2-4 years of experience in IT support or systems administration
  • Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
  • Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
  • Have a security-first mindset and understand the importance of access controls and audit trails
  • Enjoy solving problems for end users and improving their day-to-day experience with technology

Nice To Haves

  • Have experience with or interest in supporting compliance frameworks like SOC 2

Responsibilities

  • Act as the first line of IT support for employees via Slack and our internal ticketing system
  • Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
  • Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
  • Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
  • Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
  • Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
  • Document processes and contribute to internal knowledge bases to improve self-service and transparency
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