IT Operations Generalist

Gridmatic•Cupertino, CA

2d•$120,000 - $140,000•Onsite

About The Position

Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries. With offices in the Bay Area and Houston, we bring together Silicon Valley–style innovation with deep, hands-on expertise in real-world power markets and energy retail. As solar and wind become the fastest-growing sources of electricity, variability from weather and grid conditions makes energy prices more volatile. Gridmatic tackles this challenge with industry-leading forecasting and optimization—and gives our team the opportunity to work on problems that truly matter. Forecasting and trading energy are the foundation of what we do. We ingest large-scale data—weather, prices, load, and grid conditions—to build probabilistic machine learning forecasts that drive real operational decisions. Our work directly determines when power is bought, stored, or deployed, turning uncertainty into value for customers and the grid. Our impact is measurable. Gridmatic is the most profitable participant in ERCOT’s wholesale market and operates the top-performing battery asset in CAISO. Profitable without venture capital, we offer a collaborative, low-ego environment where rigorous thinking, autonomy, and continuous learning are core to how we work. We're hiring an IT Operations Associate to be the go-to person for all things IT at our office. You'll own the help desk day-to-day, drive forward our active IT projects, and keep the office's physical tech — conference rooms, network, and devices — running smoothly. This role is in-office, 5 days a week. A lot of the work — meeting rooms, network, hardware, hands-on user support — only happens in person. You will also support our Houston office remotely. The most important thing we're looking for is an independent, resourceful problem-solver — someone who can run into a new issue, figure it out on their own without a lot of hand-holding, and resolve it quickly. Strong communication and collaboration matter just as much: you'll be working across the whole company, so you need to be someone people are glad to hear from when their tech is broken.

Requirements

2+ years in an IT support, help desk, or IT operations role
Comfortable being the only IT person in the room — you can scope, prioritize, and execute on your own
Strong fundamentals across macOS, Windows, and Google Workspace
Hands-on MDM experience (Jamf, Kandji, Intune, or similar)
Experience with identity/SSO platforms (Okta, Entra ID, JumpCloud, or similar)
Experience administering an EDR/endpoint security tool (SentinelOne, CrowdStrike, or similar)
Practical Wi-Fi and networking troubleshooting skills: channels, RSSI, roaming, AP tuning
Comfortable owning conference room AV — Webex Rooms experience strongly preferred
Calm under pressure when high-urgency issues land
Process mindset — you spot what's ad-hoc today and turn it into something repeatable

Nice To Haves

Executed an MDM migration
Scripting experience (Python, Bash, PowerShell, AppleScript) to automate repetitive work
Familiarity with security best practices and working alongside external security partners
Experience managing hardware procurement at scale through a reseller like CDW
Certifications such as CompTIA A+/Network+, Apple ACSP, or ITIL

Responsibilities

Serve as the point of contact for all IT support requests across the company
Own and triage the ticket queue end-to-end: troubleshoot, resolve, and close the loop with users
Respond rapidly to high-urgency incidents — when something's broken, you're on it
Onboarding and offboarding: provision laptops, accounts, and access on day one; deprovision cleanly on the last day
Handle access requests across our SaaS stack as they come in
Troubleshoot user issues across macOS, Windows, Google Workspace, Slack, Webex, Wi-Fi, and everything else employees touch
Set up new laptops, swap broken hardware, handle peripheral and accessory requests
Keep documentation and self-service guides current so the same question doesn't have to be answered twice
Own the ongoing administration of our core IT platforms: MDM, SSO/identity, SentinelOne (EDR), and the rest of the SaaS stack
Partner cross-functionally to lead active initiatives: Migrating to a new MDM platform, Finishing the CP360 rollout, Defining and enforcing repeatable IT processes (onboarding/offboarding, access reviews, hardware lifecycle, incident response)
Partner with security on security projects, audits, and hardening initiatives
Identify recurring pain points and propose fixes that scale — kill repeat tickets at the root
Own the conference room and AV experience: Webex room kits, displays, cameras, microphones — every room "just works"
Maintain office Wi-Fi and network infrastructure: tune access points, manage channel plans, optimize client roaming and handoff
Maintain in-office devices: printers, network gear, badge readers, and shared peripherals
Run hardware procurement through CDW; manage inventory and partner with Finance on IT asset tracking and spend
Coordinate with Facilities and outside vendors on installs, moves, repairs, and refresh cycles