IT Functional Analyst II - PTP

Niagara Water•Diamond Bar, CA

7d•Onsite

About The Position

The IT Systems Functional II will work within the IT Team to support the overall system/ network needs of Niagara’s corporate office and plants. This role involves troubleshooting daily operational system issues, defining root causes, and implementing temporary/permanent solutions. The analyst will collaborate with the business to understand and document requirements, determine design and approach, configure, and test various applications. They will also analyze the supply chain process to identify opportunities for improvement, efficiency gains, and cost reduction using supply chain applications and data mining tools. The position requires organizing and leading meetings, documenting processes and training materials, and training users on new functionality. Availability for 24/7 support is expected. The role also includes end-to-end project management throughout the project lifecycle, including administration, planning, configuration, testing, training, implementation, support, and change management. Collaboration with application vendors and internal/external stakeholders is key to identifying and resolving defects and designing sustainable solutions. The IT Analyst is expected to guide other IT resources as needed and proactively address defects and issues independently.

Requirements

2 Years – Experience in Field or similar manufacturing environment
2 Years – Experience in Position
2 Years – Experience managing people/projects experience may include a combination of work experience and education
Analyze and develop solutions addressing customer needs
Experience in Business Analysis
Overall high degree of professionalism
Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
Must work independently
Strong analytical, problem-solving skills and critical thinking skills
Ability to translate complex business needs into use case models
Ability to manage multiple priorities and projects
Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
Proficient computer skills (i.e. Microsoft Office, Outlook)
Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgment
Ability to delivery effective and professional presentation to peers, management and other professionals within our field

Nice To Haves

4 Years – Experience in Field or similar manufacturing environment
4 Years – Experience working in Position
2 Years – Experience managing people/projects experience may include a combination of work experience and education
Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience

Responsibilities

Trouble shooting daily operational system issues to define root cause and define temporary/permanent solutions
Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs
Ability to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations
On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools
Organize, schedule and run meetings to identify supply chain opportunities and system needs
Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production
Documenting meeting minutes, action items, issues, and risks
Documenting requirements, process flows, new functionality, and creation of SOP/training materials
Training super and end users on new functionality and process changes
Ability to plan, track, escalate, and deliver upon tasks and timelines assigned
Available for 24/7 support (scheduled and off hours)
Review system design approaches to ensure they fully meet the business requirements
Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements
Produce key documents, both in written and presentation format
Excellent problem solver with the ability to keep many driving factors and requirements in focus
Monitor and improve process and technology and provide insights into overall status
Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
End to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change management
Trouble shooting systemic and operational system issues to define root cause and determine temporary/permanent solutions
Work with application vendors to identify/resolve application defects
Work with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solution
Guide other IT resources as needed
Proactively identify and address defects/issues independently

Benefits

Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities