IT Functional Analyst I

State of Maryland•Baltimore County, MD

7d•Onsite

About The Position

The ITFA I position is a 24/7 operation that oversees METERS/NCIC audits, develops quality control programs, and liaises with criminal justice agencies. Key duties include conducting database searches, offering law enforcement training, and managing the communications control center at Maryland State Police Headquarters. Additional responsibilities include providing Helpdesk support, ensuring compliance, conducting checks, and offering technical assistance. The role also involves technical support for end-users and coordinating help desk calls. The position monitors and operates communications equipment at the SEOC for communication with State and Federal components regarding civil defense, incident management, disasters, and emergency preparedness.

Requirements

One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.
Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Responsibilities

Review and critique daily the METERS/ NCIC entries in order to assure compliance with existing rules for CJIS and FBI regulations;
Provide user support to Emergency dispatchers across the state in the teaching, review, critique, and entry of data into METERS/NCIC;
Validate NLETS/ METER Hit confirmation violation reports and send those results to the Terminal Agency Coordinator for review and compliance;
Track and notify Maryland police agencies to correct invalid entries and make necessary record modifications, particularly for Missing Person Entries, on a bi-monthly or as needed;
Resets MSP personnel and some allied agencies passwords in MSP applications such as active directory, Delta Plus, CapWin and CAD;
Provide technical assistance, guidance and instruction to Maryland users of METERS/ NLETS/NCIC and assist law enforcement agencies nationwide with problem analysis;
Processes time sensitive messages and nationwide requests for Maryland Motor Vehicle Administration;
Initiates and transmits notifications when experiencing problems with METERS, NLETS, or CJIS;
Perform other related duties as identified by commanders/supervisors.