It Field Technician

TEKsystems•San Antonio, TX

1d•$40 - $50•Onsite

About The Position

One of TEKsystems' clients, a Fortune 500 company and leader in their respective industry, is looking for an IT Specialist - Field Support Technician. The primary responsibility is for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments. This responsibility will include the project management of area installations, migrations and problem resolution for complex chronic technical issues. This responsibility also includes the application of technical and system knowledge to provide installation and support of the field IT technology in the business offices and plant environments. The resources that this position may work with and coordinate for these efforts include technicians, enterprise telecom and system integration resources as well as vendor sales, support, management and technical resources. The technology involved in projects and problem solving may include Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies, cellular devices and other IT technology as needed to support the business. This position provides support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements. Provides documentation of technology inventory and cabling layout at all assigned locations. May serve as project manager of small to medium scale telecom related projects. Assists with telephone and voicemail system installations and support. Coordinates with outside contractors to ensure company standards, practices, and safety requirements are being met. Advanced Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Complies with all standard practices, procedures and policies governing principal duties and responsibilities. Requires the maintenance of technology spare parts/equipment inventory to provide remote technology support. If assigned, support will be provided by traveling to remote sites with necessary support equipment in an assigned company owned vehicle. Requires 40-70 percent travel with a combination of local and long distance travel. The ideal candidate would have some experience leading both people and projects, although they would consider someone with "leadership potential." This position is 80-100% travel, much of it within a reasonable driving distance, so we are looking for someone who is not just willing to do travel, but actually thrives in a field job and someone who doesn't like sitting behind a screen at a desk all day. The majority of travel is close enough (2-3 hours or less) where the expectation is sleeping in your own bed at night; but, there will certainly be a handful of times each month where a hotel stay would be needed. The company prioritizes safety, so the technician will have to abide by MSHA safety standards and wear hard hat/boots, etc. This is a jack-of-all trades position, so we need someone who is perfectly fine with running cable, providing hardware and software support and networking - perhaps even in the same day!

Requirements

Bachelor’s Degree in computer science, telephony, electronics or equivalent Experience required.
Requires a minimum of five years experience in computer support, telephony installations, infrastructure design and installation, carrier services, or networking environment.
Ability to apply knowledge of Wireless, Network Wiring, LAN/WAN Networking, grounding and electrical principles, Terminals, PC’s, Printers, Time Systems, Video Camera Installations, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies and other IT technology as needed to support the business.
Depending on assigned locations, may require experience with asphalt controls, ready-mix batch panels and aggregate plant automation systems.
Ability to consult with users to diagnose hardware, software and network issues.
Ability to use technical tools to retrieve system troubleshooting data to analyze and solve problems.
Ability to work with users to test solutions and verify that system has been returned to a functioning state.
Organizational skills with the ability to plan, estimate, and coordinate IT projects, set priorities with daily support demands, and achieve quality results.
Some familiarity with project tracking and working with teams of technical resources to meet project objectives on schedule and budget.
Strong interpersonal skills and the ability to develop effective working relationships with end-users, information services department, technology vendors and helpdesk team.
Ability to consistently apply good judgment skills to maintain field IT technology while minimizing disruption to business operations.
Good written and verbal communication skills to keep end-users, management, and vendors informed of the status of their requests, upcoming projects and requirements, and general technology support information.
Must be self-directed and be able to handle own projects and work remotely with minimal supervision while keeping manager informed of status.
Requires the ability to be on-call to support production systems.
Ability to climb ladders and man lift.
Ability to carry objects up to 40 pounds.
Ability to work safely and follow safety guidelines in a hazardous environment.
Requires MSHA Certification.
Requires valid driver's license and ability to travel locally and out of state and maintain a company assigned vehicle.
Hardware
Troubleshooting
Desktop
Windows 10
Imaging
Desktop troubleshooting
Cat6
Install
Deployment
Installation
Wireless access point
Wap
Active directory
Cable
Cabling
Customer service
Printers
Desktop hardware
Technical support
Hardware installation
Punchdown
Help desk support
Help desk
Ticketing system

Nice To Haves

Com TIA A+, Net+ and Security+ certification desired, but not required.
Some experience leading both people and projects, although they would consider someone with "leadership potential."

Responsibilities

Maintains positive working relationships with plant, area and regional operations management and personnel.
Primary responsibility is for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments.
Project management of area installations, migrations and problem resolution for complex chronic technical issues.
Application of technical and system knowledge to provide installation and support of the field IT technology in the business offices and plant environments.
Provides support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements.
Provides documentation of technology inventory and cabling layout at all assigned locations.
May serve as project manager of small to medium scale telecom related projects.
Assists with telephone and voicemail system installations and support.
Coordinates with outside contractors to ensure company standards, practices, and safety requirements are being met.
Advanced Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Performs root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Complies with all standard practices, procedures and policies governing principal duties and responsibilities.
Maintenance of technology spare parts/equipment inventory to provide remote technology support.
Support will be provided by traveling to remote sites with necessary support equipment in an assigned company owned vehicle.
Running cable, providing hardware and software support and networking.