IT Field Technician

Creative Tech•Skokie, IL

1d•Onsite

About The Position

Join Creative Tech, a high growth IT consulting firm, as an IT Field Technician based in Skokie. You will visit our local clients around Chicagoland as well as travel to multiple-day client onboardings all throughout the U.S! As an IT Field Technician, you will work with like-minded peers in a diverse and collaborative team to provide our clients with optimal system performance and a high quality of service. Proactively embracing cutting edge technology solutions and taking pride in the knowledge gained through overcoming complex technical challenges can be expected. Please note this is travel oriented role, with consistent multi-day trips.

Requirements

Has a passion for IT and takes pride in consistently delivering results
Has excellent attention to detail and strong organizational skills
Has excellent customer service and communication skills, ensuring positive client interactions
Has extensive knowledge of current and recent versions of Windows OS
Has a solid understanding of network switches, routers, and IP protocols
Is experienced in troubleshooting and maintaining computer hardware
Approaches work with a proactive, resourceful, and solution-focused mindset
Is courteous and professional in communication
Works well independently as well as in a team environment
Owns a car with a valid driver’s license
Is able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month

Responsibilities

Work as part of a results-driven team to ensure daily success and client satisfaction
Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
Respond to service request tickets timely and with considerable attention to detail
Effectively identify and set work priorities
Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
Collaborate with in-house team members to resolve issues and deliver optimal solutions
Pack computer equipment safely and securely to prepare for shipping
Drive locally to deliver equipment at client sites
Provide assistance to other departments as needed