IT Field Technician

Saint Francis Ministries•Amarillo, TX

2d•Hybrid

About The Position

St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components.

Requirements

Must be 21 years of age.
Must pass a drug screen and TB Skin Test.
FBI Fingerprint Check.
Submit to a Criminal History and DFPS History Check.
Pass a Centralized Background Check through the Texas Health and Human Services Eligibility and any background checks deemed to be necessary.
Must have valid driver’s license and reliable transportation.
Lifting requirements of 50 lbs.
Associate’s Degree or equivalent certificate.
CompTIA A+ certification
Must have a minimum or 2-5 years or combination of education and experience in IT roles such as helpdesk and field support, installation, termination, and testing of network cabling.
Experience supporting PC Hardware and software in a client/server environment
Advanced technical troubleshooting skills and experience
Strong analytical skills
Experience with various mobile devices (iOS, Android)
Working knowledge of Microsoft Windows file sharing and permissions
Working knowledge of Microsoft Active Directory and other server technologies
Hardware experience with peripherals, scanners and mass storage devices
Advanced knowledge of small and medium business LAN and WAN network technologies such as routers, firewalls, switches, wireless access points, VPN, NAS, etc.
Expert knowledge of Microsoft Office Applications
Experience documenting problem and resolution of support calls as well as maintaining a knowledge base of processes and procedures.
Knowledge of telecom connectivity and low voltage cabling.
Familiarity with network concepts including physical connectivity, wireless, and TCP/IP configuration
Strong Customer Service Skills
Excellent communication skills
Detail oriented and highly organized
Excellent critical thinking skills with attention to detail
Working knowledge of business and data intelligence software

Nice To Haves

CompTIA Network + certification highly preferred
CCNA highly preferred

Responsibilities

Performs installation and configuration of new IT hardware including break-fix and new hardware request as well as deployment of new facilities.
Performs decommissioning and removal of retired IT assets.
Utilizes asset management system to maintain accurate IT inventory and tracking.
Documents, tracks, and monitors issues and tasks using the IT ticketing system.
Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
Troubleshooting of computer workstation hardware including peripherals.
Technical understanding of software and operating systems.
Installs software, modifies settings, and replaces hardware as required to resolve the incident.
Resolves desktop and network issues to restore service.
Understands premise wiring/cabling best practices.
Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved, and documents installed configuration.
Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
Call clients’ vendors for warranty and troubleshooting issues.
Removal of viruses/malware
Other duties as assigned.
Will participate in a minimum of 40 hours in-service education per year.