IT Field Technician

Waste Connections • Austin, TX

1d • Hybrid

About The Position

Waste Connections is seeking an IT Field Support Technician to support its Southern Region districts, based out of the Austin, TX area. This role is responsible for various IT support requests, remote site support, and addressing IT-related issues to ensure districts operate smoothly. The position requires travel to supported sites for IT field support when remote assistance is insufficient. The technician will use incident management software to resolve system-related issues and enhance end-user productivity. Key responsibilities include installing, configuring, and maintaining core Waste Connections software applications, deploying software updates and patches, managing Active Directory group memberships, ordering, configuring, and installing PCs and network equipment, and assisting with telecom projects. The role also involves the installation and configuration of Ubiquiti network equipment and security cameras, coordinating on projects for new facilities and renovations, and assisting with acquisitions. This is a hands-on, multifaceted support role that requires a self-starter with a desire to learn new technologies and experience in a broad range of IT principles.

Requirements

• Support coverage of District site and field locations will require up to 50% travel schedule including overnight, and periodic extended stays dependent on project and workload.
• Proficiency in Windows 10/11 OS fundamentals
• Proficiency in Microsoft Office Applications, including Office 365
• Proficiency in Citrix Software fundamentals
• Proficiency in General Networking principles
• Proficiency in VOIP Telecom Phone systems
• Ability to run network cabling in indoor and outdoor environments.
• Ability to mount/install a variety of equipment (Starlink, Wireless AP, Network Bridging, Security Cameras) in indoor and outdoor environments.
• Aptitude for IT troubleshooting methodology
• Willing to adapt, learn, and be independently proficient.
• Must be able to lift up to 50lbs.
• Must be comfortable climbing ladders and the occasional lift

Nice To Haves

• Bachelor’s degree in information technology or related field experience
• 2 years or more of Network Administration and support
• Experience managing/directing IT projects with stakeholders and contractors
• Cell phone and mobile app proficiency for both Apple OS and Android
• Independent with the ability to manage multiple projects simultaneously
• Time management and organizational skills
• Excellent communication skills with Districts and team members.

Responsibilities

• Responsible for all aspects of Waste Connections IT functionality in the field including end user support, desktop support, mobile, telecom, system management, part and equipment management, Cat6, Security Camera, Wireless AP, Wireless Bridge Technology, Network and Storage Administration, PC and Thin OS, Google devices, Conference Zoom rooms, Teams, SharePoint, Active Directory, Exchange administration, System monitoring and reporting, Data Center principles and overall aptitude to learn and acquire new skills that are directly applicable to Waste Connections internal toolset and fundamentals.
• Installation, configuration and troubleshooting of TCP/IP networking. Cisco Switching configuration, Cisco routers, Meraki SD-WAN, ISP procurement, Wireless Bridging, Port Configuration (VLANs, Port Configurations, etc.)
• Configuration and troubleshooting of Microsoft Office Suite PC and Laptop hardware configuration and troubleshooting. Build and configure end user systems including WCN required security software suite.
• Maintain district VOIP phone systems, including procurement and configuration with Spectrum WAVE VOIP services.
• Basic Microsoft Windows end user configuration (profiles, printers, application, and AD group membership configuration).
• iPhone and Android phone procurement, configuration, troubleshooting, and repair. (ATT and/or Verizon).
• Travel to supported sites will be required for IT field support when remote assistance will not suffice.
• Install, configure, and maintain core Waste Connections software applications.
• Deploy new software releases and patches.
• Manage Active Directory group memberships.
• Order/configure/install new PCs (Desktops, Laptops, etc).
• Order/configure/install network equipment (racks, switches, etc).
• Order/configure cell phones.
• Assist with telecom projects.
• Installation and configuration of Ubiquiti network equipment and security cameras.
• Coordinate on projects for new facilities, renovations, and assist with acquisitions.

Benefits

• Expense reimbursement and competitive mileage compensation when utilizing personal vehicle.
• Choices in Health, Dental, HMO, PPO, 401k, PTO, Paid Holidays, and multiple wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED