IT Field Technician_Wenatchee

Gr8ttek, LLC • Wenatchee, WA

23d • $16 - $20

About The Position

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist provides hardware-focused break-fix services and solutions for various client products. The role involves basic and moderately complex troubleshooting and repair, and may require moderately complex analytical skills and decisions guided by established department and company guidelines. The position may also provide functional guidance to colleagues.

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Server experience is required.
• Ability to drive to client locations.
• Ability to lift and/or move computer equipment weighing up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.
• Excellent customer service skills.
• Clear written and verbal communication skills.

Nice To Haves

• Printer experience is a bonus.
• Dell/Lenovo certifications.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Accept and deliver assigned service calls.
• Complete administrative tasks associated with each call.
• Control and return assets and inventory.
• Perform other duties as assigned to meet business needs.
• May provide functional guidance to colleagues.

Benefits

• $40 per call
• $5 per diem

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed