IT Field Technician-Night

Crew Carwash • Indianapolis, IN

2d

About The Position

The Field IT Technician provides on-site technology support across Crew Carwash locations, ensuring the reliability of IT infrastructure and point-of-sale systems. The role installs, maintains, and troubleshoots hardware, networks, POS systems, and related equipment. It also supports new site openings, remodels, and technology upgrades, maintaining consistent standards and a positive experience for Crew associates and customers. The scheduled shift is noon to 10 p.m., Monday through Friday, and the technician must be available for a second-shift schedule and an after-hours on-call rotation.

Requirements

• At least 2 years of experience in IT field support or an equivalent role.
• Strong knowledge of Microsoft Windows systems, general networking, and troubleshooting.
• Hands-on experience with cabling, routers and switches, and POS systems.
• Strong customer service orientation and ability to work independently.
• Self-motivation, excellent problem-solving skills, and initiative.
• Availability for a second-shift schedule, including but not limited to noon to 10 p.m.
• Availability to join the after-hours on-call rotation.
• Ability to travel across Crew locations, accommodate schedule changes, and occasionally stay overnight, up to 40%.
• Valid driver's license.

Nice To Haves

• A+ or Network+ certification.
• Associate degree in IT or a related field.

Responsibilities

• Deliver on-site IT support for Crew locations and promptly resolve technical incidents.
• Install, configure, and maintain PCs, POS systems, networking equipment, cameras, phones, and peripherals.
• Support and troubleshoot Windows-based systems, Microsoft environments, POS systems, and related applications.
• Perform preventative maintenance and ensure IT equipment meets Crew standards.
• Document tickets, resolutions, and inventory updates in IT systems.
• Partner with Service Desk, POS, and System Admin teams to escalate or resolve complex issues.
• Support cabling and infrastructure projects, including Cat 6, fiber, terminations, and testing.
• Prepare and install technology for new store builds, remodels, and rollouts of updated technology.
• Maintain a professional, customer-first approach when interacting with site leaders and team members.
• Follow Crew IT compliance and security policies, including PCI standards.

Benefits

• Paid time off and six paid holidays each year.
• Free carwashes.
• Group health, dental, and vision coverage.
• 401(k) with company match.
• Daily pay options available at no cost.
• Tuition reimbursement.
• Recognition and appreciation events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed