IT Field Technician - Wedron, IL

Iron Oak Energy•Wedron, IL

2d•Hybrid

About The Position

An IT Field Technician provides on-site and remote technical support across Iron Oak Energy's industrial operations, ensuring reliable technology services for end users, production environments, and critical infrastructure. This position supports three primary locations—one in Wedron, IL, and two in Tomah, WI—and serves as the local IT presence for day-to-day operations. Responsibilities include troubleshooting hardware and software issues, installing and maintaining IT equipment, supporting industrial network infrastructure, and assisting with larger IT projects and outages. This role requires strong technical skills, excellent customer service, and the ability to work independently in an industrial environment. Travel to Tomah, WI is expected biweekly with daily onsite support at Wedron, IL.

Requirements

High school diploma, GED, or equivalent required
Valid driver's license and acceptable driving record required
Ability to pass pre-employment background screening and drug testing, if required by company policy
Strong troubleshooting and analytical problem-solving skills
Excellent customer service and communication abilities
Experience supporting Windows desktop operating systems and Microsoft Office applications
Working knowledge of Microsoft 365 and Active Directory
Basic understanding of TCP/IP networking, VLANs, switching, wireless networking, and DHCP/DNS
Experience with computer hardware installation, repair, and imaging
Knowledge of structured cabling standards and cable testing practices
Familiarity with IP camera systems, access control, and physical security technologies
Experience supporting printers, scanners, VoIP phones, and mobile devices
Ability to safely work in industrial and manufacturing environments
Strong organizational skills with the ability to prioritize multiple tasks
Ability to work independently with minimal supervision
Valid driver's license with the ability to travel between multiple facilities
Ability to lift up to 50 pounds and work in equipment rooms, ceilings, or elevated areas when necessary

Nice To Haves

Associate degree or technical certification in Information Technology, Computer Networking, or related field preferred
1–3 years of experience in desktop support, field services, or IT infrastructure support preferred
Experience supporting industrial, manufacturing, mining, or production environments is a plus

Responsibilities

Provide on-site technical support for end users across multiple industrial facilities.
Diagnose, troubleshoot, and resolve desktop, laptop, printer, mobile device, and peripheral issues.
Install, configure, and maintain Windows workstations, software, and hardware.
Support basic network troubleshooting, including switches, wireless access points, cabling, and connectivity issues.
Assist with deployment, replacement, and maintenance of network infrastructure and industrial IT equipment.
Install, terminate, test, and label copper and fiber network cabling as required.
Provide hands-and-feet support for senior engineers during infrastructure projects, outages, and system upgrades.
Support IP camera systems, access control devices, badge readers, and related physical security technologies.
Perform workstation imaging, hardware replacements, and user onboarding/offboarding activities.
Configure and deploy monitors, docking stations, VoIP phones, and other end-user equipment.
Respond to and resolve help desk tickets while maintaining established service level expectations.
Document work performed, troubleshooting steps, and resolutions within the IT ticketing system.
Assist with inventory management, including receiving, tracking, and maintaining IT hardware and spare equipment.
Coordinate with third-party vendors for hardware repairs, ISP issues, and equipment installations.
Maintain IT closets, network racks, and equipment rooms in an organized and professional manner.
Follow Iron Oak Energy IT standards, policies, cybersecurity requirements, and change management procedures.
Support Microsoft 365 applications, Active Directory user administration, and standard business software.
Perform preventative maintenance on IT equipment to minimize operational downtime.
Travel regularly between the Wedron, IL and Tomah, WI facilities, with occasional travel to additional company locations as business needs require.
Participate in an on-call rotation and provide after-hours support during planned maintenance or emergency outages.