Entry Level IT Field Technician (Traveling Technician)

TEKsystems•Cincinnati, OH

22h•$23 - $23•Onsite

About The Position

The IT Field Technician installs, maintains, troubleshoots, and supports medical simulation systems at customer locations, including hospitals, universities, medical schools, and healthcare training programs. The systems combine computers, software, networking, electronics, and simulation equipment. The role provides hands-on experience with Windows, networking, hardware, software, electronics, field service, and customer support, with training provided for the company's technology. This early-career opportunity is based in Cincinnati, Ohio, and is fully onsite at customer locations. Technicians travel Monday through Friday throughout an assigned territory and are home on weekends. Travel may involve driving or flights. Hotels, flights, rental vehicles, approved travel expenses, paid travel time, a $65 daily meal stipend, and mileage reimbursement beyond the first 30 miles when using a personal vehicle are provided. A 13-week paid training program combines classroom instruction and field shadowing; weekday travel is required during training and expenses are covered. The position is a 12-month contract-to-hire role with a start date of January 25, 2027. The pay range is $23.00 per hour. Eligible benefits may include medical, dental and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

Ability and willingness to travel Monday through Friday and be home on weekends.
Basic IT troubleshooting knowledge.
Familiarity with Windows environments.
Basic understanding of networking concepts, including TCP/IP, DHCP, and IP addressing.
Strong interest in technology and troubleshooting.
Excellent customer service and communication skills.
Valid driver's license and reliable transportation.
Ability to work independently at customer locations.
Willingness to learn new technologies.

Nice To Haves

CompTIA A+ certification.
Previous IT internship experience.
Level 1 Help Desk or Service Desk experience.
Desktop Support or Technical Support experience.
Hands-on PC troubleshooting experience.
Electronics troubleshooting or repair experience.
Field service experience.
AV, telecom, low-voltage, or biomedical equipment experience.
Hardware repair experience.
Strong mechanical aptitude and problem-solving skills.

Responsibilities

Install and configure patient simulator systems at hospitals, universities, medical schools, and healthcare training locations.
Perform preventive maintenance on simulator equipment.
Troubleshoot Windows-based hardware and software issues.
Diagnose basic networking and connectivity problems, including issues involving TCP/IP, DHCP, IP addressing, and customer networks.
Troubleshoot hardware, electronics, and peripheral equipment.
Ensure systems are properly connected and fully operational.
Work directly with customers to resolve technical issues.
Provide basic training and technical support to end users.
Travel throughout the assigned territory to support different customer environments.
Work independently at customer locations while representing the company professionally.

Benefits

13-week paid training program.
Hotels, flights, rental vehicles, and approved travel expenses are covered.
$65 daily meal stipend while traveling.
Mileage reimbursement beyond the first 30 miles when using a personal vehicle.
Paid travel time.
Medical, dental, and vision coverage, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.