IT Field Technician II

The Proactive Technology Group•Greenvale, NY

6d•Onsite

About The Position

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island. This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

Requirements

Strong troubleshooting skills and are comfortable working independently in the field
Communicate clearly with both end users and internal technical teams
Organized, reliable, and detail-oriented
Comfortable balancing reactive support work with scheduled onsite tasks
Enjoy working directly with clients and providing a high level of service
Can adapt to different client environments and technologies quickly
Understand when to resolve issues independently and when to escalate
2+ years of experience in a managed services, field support, or IT support role
Experience supporting: Microsoft 365, Windows 10/11, Windows Server, Basic Azure and Entra ID environments, Network infrastructure including switches, firewalls, and wireless
Valid driver’s license and ability to travel to client locations as needed
Strong foundational knowledge of Microsoft and networking technologies
Interest in long-term technical growth
Strong documentation and communication skills

Nice To Haves

Familiarity with technologies such as: SonicWall, Meraki, UniFi, Ruckus
Experience with IT documentation platforms and PSA/ticketing systems preferred
Microsoft (AZ-104, AZ-800, MD-102, SC-300)
Cisco CCNA or equivalent
SonicWall SNSP or Fortinet NSE 5
VMware VCP
Google Workspace Administrator

Responsibilities

Provide onsite and remote Level 1/2 support for client environments
Troubleshoot and resolve issues related to: Workstations and laptops, Microsoft 365 and user account issues, Printers and peripheral devices, Basic server and line-of-business application issues, Network connectivity, wireless access, and firewall-related concerns
Travel to client sites to perform technical support, remediation, deployment, and installation work
Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
Support onsite project tasks such as: Network equipment installations and replacements, Firewall and switch swaps, Wireless deployments, Endpoint deployments and refreshes, Basic server and infrastructure upgrades
Escalate complex issues appropriately to senior engineers or project resources
Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
Document work performed, technical findings, and client environment details in IT Glue
Use Halo PSA for ticket management, time entry, and work tracking
Use Ninja RMM for remote access, monitoring, and endpoint support
Maintain professionalism and strong customer service while representing the company onsite
Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows