IT Field Technician II

The Proactive Technology Group•Nassau, NY

6d•Onsite

About The Position

The IT Field Technician II provides onsite and remote Level 1/2 support for client environments. The position is based onsite in Midtown Manhattan and involves approximately 50% travel to client sites in Manhattan, Queens, Brooklyn, and Greenvale, NY. The technician provides in-person support, troubleshoots technical issues, completes onsite tasks, and assists with implementations and infrastructure changes. The role supports workstations and laptops, Microsoft 365 and user accounts, printers and peripherals, basic server and line-of-business application issues, and network connectivity, wireless access, and firewall-related concerns. The technician also assists with user onboarding and offboarding, workstation setups, hardware replacements, office IT moves, network equipment changes, wireless and endpoint deployments, and basic server and infrastructure upgrades. Complex issues are escalated to senior engineers or project resources. The technician documents work and client environment details in IT Glue, uses Halo PSA for ticket management and work tracking, and uses Ninja RMM for remote access, monitoring, and endpoint support. Clear communication, professionalism, adaptability, and strong customer service are important. The schedule is Monday through Friday, with occasional after-hours or early-morning work as needed for client requirements or maintenance windows.

Requirements

Strong troubleshooting skills and comfort working independently in the field.
Clear communication with end users and internal technical teams.
Organization, reliability, and attention to detail.
Ability to balance reactive support work with scheduled onsite tasks.
Enjoyment of direct client interaction and providing a high level of service.
Ability to adapt quickly to different client environments and technologies.
Ability to determine when to resolve issues independently and when to escalate.
Valid driver’s license and ability to travel to client locations as needed.
Strong foundational knowledge of Microsoft and networking technologies.
Strong documentation and communication skills.

Nice To Haves

At least 2 years of experience in a managed services, field support, or IT support role.
Experience supporting Microsoft 365, Windows 10/11, Windows Server, basic Azure and Entra ID environments, and network infrastructure including switches, firewalls, and wireless.
Familiarity with SonicWall, Meraki, UniFi, or Ruckus.
Experience with IT documentation platforms and PSA or ticketing systems.
Interest in long-term technical growth.
Microsoft certifications such as AZ-104, AZ-800, MD-102, or SC-300.
Cisco CCNA or equivalent.
SonicWall SNSP or Fortinet NSE 5.
VMware VCP.
Google Workspace Administrator.

Responsibilities

Provide onsite and remote Level 1/2 support for client environments.
Troubleshoot workstation, laptop, Microsoft 365, user account, printer, peripheral, basic server, line-of-business application, network connectivity, wireless access, and firewall-related issues.
Travel to client sites to provide technical support and perform remediation, deployment, and installation work.
Assist with workstation setups, user onboarding and offboarding, hardware replacements, and office IT moves.
Support network equipment installations and replacements, firewall and switch swaps, wireless deployments, endpoint deployments and refreshes, and basic server and infrastructure upgrades.
Escalate complex issues to senior engineers or project resources as appropriate.
Communicate progress, blockers, and technical findings to internal teams and client contacts.
Document work performed, technical findings, and client environment details in IT Glue.
Use Halo PSA for ticket management, time entry, and work tracking.
Use Ninja RMM for remote access, monitoring, and endpoint support.
Maintain professionalism and strong customer service while representing the company onsite.
Accommodate occasional after-hours or early-morning work for client needs or maintenance windows.