IT Field Support Technician

Solis Mammography•Addison, TX

14h•Hybrid

About The Position

This position has a primary goal to enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs of center operations. This person should be a team player with the ability to bring new ideas to the team and to share knowledge openly and regularly with the team. There is regular interaction with staff outside of the IT area, which requires this individual to have the ability to interact effectively with physicians, clinical staff, management, and 3rd party teams and vendors. Work processes are directed by the Manager, IT Field Operations.

Requirements

Minimum of 3 years experience providing customer support in a technical environment.
Minimum of 2 years of IT field experience.
Demonstrable in-depth knowledge and understanding of desktop systems, software, and peripherals.
Proven ability with 3rd party teams and vendor management in order to support on time project delivery for centers.
Demonstrable ability to effectively troubleshoot complex problems with minimal information.
Demonstrable skills in utilizing Microsoft Office applications, and the ability to train users to use these applications effectively.
Demonstrable skills with an MDM platform and mobile devices.
Effective oral and written communication skills.
Ability to effectively apply change management and project management skills.
A team player, with the ability to bring new ideas to the team and to share knowledge with the team
Effective customer service skills
Experience utilizing Microsoft Office applications is required.
Experience with Microsoft Active Directory is required.
Current driver’s license valid in the state of Texas or other state is required or other evidence of equivalent mobility.

Nice To Haves

Applicable professional certifications highly desirable with A+, Net+, or Security+ preferred
Bachelor’s Degree in Information Systems, Engineering, or related discipline is highly desirable.
Experience with ticket management software is highly desirable.

Responsibilities

Provide services and support for the following areas:
Consistently provide the highest quality patient care and an exceptional experience delivered by knowledgeable, respectful, and engaged team members.
Subject Matter Expert of new center development – independently researching, problem solving, and vendor management
Collaborate with vendors, 3rd party teams and Solis team leadership to troubleshoot and determine solution.
Coordinates the implementation and install of all technology in centers.
Manage center service desk tickets tracking system, including running reports, making system configuration changes, and alerting management to trends
Perform field work, including repairs of desktop hardware (including peripheral devices) and software
Work closely with project managers for the development of new center and center projects.
Responsible for any tasks regarding center focused projects. network, center implementation, and hardware refreshes.
Provide after-hours and on-call coverage for center focused projects as required.