IT Field Technician

HomeServices of America • Chicago, IL

3d • $29 - $37

About The Position

The IT Field Technician performs monitoring and operational duties on technology
applications and systems.

Job Duties and Responsibilities (Essential Job Functions) Common job activities
are listed below; actual position responsibilities may vary.  Refer to your
manager or human resources for specific duties and performance expectations.

Requirements

• Associate’s degree in business or computer science; or equivalent related work experience.
• 3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications.
• Experience with desktop applications, including all MS Office applications, Windows operating environment, and relational database environments.
• Working knowledge of software development methodologies and specialized analysis, design and testing tools.
• Excellent oral and written communication skills.  Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.

Nice To Haves

• Project coordination experience strongly preferred.
• A+, Net+ and Security+ certifications preferred.

Responsibilities

• Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%) Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues. Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.). Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor. Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required. Recommend purchase and upgrade of PC equipment and software, as needed. Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues.  Identify, prioritize and resolve end user technical problems and questions.
• Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%)
• Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%)
• Identify and respond to security threats in the environment and assist with any remediation. (5-10%)
• Create and document policies and procedures.  Document and track troubleshooting steps, incident solutions and support requests. (5-10%)
• Provide assistance for network, application, and/or production onsite systems. (5-10%)
• Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Benefits

• Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees